Be kind. Support each other. Keep it local.

The four things we ask

Every village on Haven sets its own guidelines on top of these, but all of them start here.

• Be kind, especially about parenting choices. Feeding, sleep, working, staying home — members will do things differently from you. Disagreement is fine. Contempt is not.
• What is shared in a village stays in the village. No screenshots, no forwarding, no repeating someone’s hard day somewhere else.
• Be honest about who you are. Every member verifies their contact information. Do not represent yourself as someone you are not, and do not create accounts for other people.
• Look after the people who are struggling. If someone posts something that worries you, respond with care — and tell us.

Not allowed, anywhere on Haven

• Harassment, bullying, or targeting a member after they have asked you to stop.
• Hate speech or discrimination on any grounds.
• Sharing another member’s personal information, photos or messages outside the village.
• Sexual content, or any content involving children that a parent would not want shared.
• Selling, spamming or recruiting. Businesses can join Haven through our vetted partner process, not through village feeds.
• Medical advice presented as fact, or discouraging someone from seeking professional care.

Advice, and its limits

Members share experience all the time, and that is much of the value of a village. But experience is not diagnosis. Please do not tell another member what is wrong with their child, or what they should stop taking. Point them towards a professional, and stay with them while they get there.

Reporting a concern

Any post, message or member can be reported from within the app in two taps. You can also email support@haven-village.com at any time.

Reports are reviewed by the Haven team. Patterns of concerning feedback are taken seriously and may result in removal from the platform. Village admins moderate their own villages against the guidelines their members agreed to.

In any situation involving immediate life-threatening risk, contact emergency services first. Call 911. For urgent mental-health support anywhere in Canada, call or text 988, the Suicide Crisis Helpline. Haven surfaces these resources — it is not itself a crisis service.

What happens after a report

• We look at the report and the context around it.
• We may contact the people involved.
• Outcomes range from a conversation, to removal of content, to removal from a village or from Haven entirely.
• We will not share the identity of the person who reported.

Changes

Haven is pre-launch and these guidelines will develop as our first villages open in Ontario. Material changes will be announced in the app, and this page will always show the date it was last updated.